Find the search box at the top of the page. Next, make sure the Business tab has been selected. (If it is, it will be darker in colour than the Person and Reverse Lookup tabs). In the white text box, enter a business name (e.g. The Sneaker Emporium), business type (e.g. florist) or service (e.g. home insurance). For best results, include a city or province in your search words.

A proximity search finds businesses near a specific location. You enter a business name, business type or service in the search box and then include a postal code, intersection or landmark.

e.g.    florist M6G 2Z3
           florist Bathurst St. and Bloor St. W.
           florist CN Tower

The search results will be ranked from closest to farthest from the postal code, intersection or landmark.

If you don’t specify a location, you’ll get results based on the location of your IP address.

If you set addresses in your 411.ca account, you have the option of re-ranking search results closest to a location, such as your home or work. These options are found in the left-hand column of search results.

There are a number of ways you can modify your results:

In the left hand column is a side bar showing Categories, Features and Cities and below that are refinement tabs containing groups of attributes (eg, Bakeries, Delivery, Mississauga) related to your search.
Click on a tab to expand the related attributes. Each will be displayed with a number next to it, indicating how many of the businesses in your current set of results contain that attribute.
When you click on specific Categories, Features or Cities, you narrow your search results by the term you select. To unselect the term, move your mouse over the word and click the X. You can select multiple terms, your results will show businesses with at least one of the terms you pick.

When you click on specific Categories, Features or Cities, you narrow your search results by the term you select. To unselect a term, move your mouse over the word and click the X. When you select multiple terms, your results will show businesses with at least one of the terms you pick."

If you search using a business category and don't specify a location, you'll get results in or near the city or town indicated by your IP address. If you search using a business name and don't specify a location, you'll get national results that best match the business name.

The 411.ca search engine looks for matches between a user’s search terms and details of businesses, such as name, category and location. It then uses an algorithm to rank the matches, to deliver the most relevant results to you.

Find the search box at the top of the page. Next, make sure the Person tab has been selected. (If it is, it will be darker in colour than the Business and Reverse Lookup tabs). In the white text box, enter a last name. If possible include a first name or first initial, as well as a location. A location can be a city, postal code or street address (partial street addresses such as 170 Elm or Elm Street will work).

A Reverse Lookup tells you who a phone number belongs to. That could be a person or business. To do a Reverse Lookup, find the search box at the top of the page. Next, make sure the Reverse Lookup tab has been selected. (If it is, it will be darker in colour than the Business and Person tabs). In the white text box, enter a phone number (e.g. 4165551212, (416) 555-1212, 416-555-1212).

There are two ways to improve the ranking of your business in 411.ca search results:

• Buy a 411.ca advertising plan
  
  We offer multiple, cost-effective plans that will rank your business higher than your competitors. For details, please call toll-free 1-866-411-4411, between 9AM and 6PM EST, Monday to Friday, and talk to a sales representative.

• Make your business listing as detailed as possible
  
  People who search for businesses on 411.ca don’t just search using a business category or business name. They also put brand names, parking details, street names, specific features and others information in the search box. By including these details in your business listing, you can improve your search ranking.
  
  To learn how to edit the details of your business, click here.

A 411.ca account lets you write reviews on businesses. You’ll become an influence in your neighbourhood, guiding people to amazing restaurants, stores and services—and steering them away from awful ones. Your reviews earn you Influence Points, which let you gain Levels and Titles. (For information on Influence Points, Levels and Titles click here.) A 411.ca account also lets you build your online listing, with a photo, biography and more. Click here to get an account.

Click here.

The news feed shows your 411.ca updates, as well as 411.ca updates from your Neighbours, people in your Neighbourhood and your Favourite Businesses.

You edit your contact info (e.g. phone number, address, email, etc.) and biography by clicking the Info link and then clicking Modify.

You set your privacy settings by clicking the Privacy link and choosing how you want to share you info using the dropdown menus.

The Login Settings page lets you link your Facebook, Twitter and Google Buzz accounts to your 411.ca account. You can then easily post your 411.ca business reviews to your Facebook, Twitter and Google Buzz.

To link your 411.ca account to these others sites, click on Login Settings link, click on the social network logo and follow the instructions to give 411.ca permission to access your accounts.

On the left-hand side of your account page, click Photos. Click Add photo in the top right hand corner. Select an image file and click Upload. To set your profile picture from multiple images, click on the image and click Use as profile image.

If you've forgotten your password, you’ll need to reset it by clicking here.
To change your password, log into your account, then click Change Your 411 Password.

The Influence Stats page shows your status and statistics as a reviewer on 411.ca.

Your Level measures your contribution to the 411.ca community from writing reviews.

Influence Points are rewards for contributing to the 411.ca community. You get them by:

• Writing reviews—answer the question Recommend this business? with Yes, Depends or No to start a review. (Write at least 75 characters and post away!)
• Rating reviews—click the Thumb Up or Thumb Down symbol beside a review. (This means you like or dislike the review, not the business.)
• Adding a business that’s not on 411.ca—click Add Listing at the very bottom of every page on the website. Then Fill out the form. (The more you complete, the more Influence Points you’ll get!)
• Editing a business’s information to fill in blanks or fix mistakes—on a business’s profile page, click the Edit Business Info link at the top of the page or the [Edit] button beside each field.

Your Influence Points get assigned to categories based on the type of business you review. Your Rank within a category is determined by your Influence Points compared to others’ Influence Points in that category. The more Influence Points you have in the category; the higher your ranking.

Your Rank within a category is calculated nationally and by city or town of businesses you’ve reviewed. To see your category Rank within a in a town or city, click on the category name.

Titles are rewards for earning a certain number of Influence Points in a category. You receive your first Title in a category after 100 Influence Points and a second more prestigious Title after 300 Influence Points

Reviews—number of reviews you’ve written
Thumbs Up—number of Thumbs Up ratings you’ve received for your reviews
Thumbs Down—number of Thumbs Down ratings you’ve received for your reviews
Reviews by Neighbours—number of reviews written by your Neighbours
Reviews by Neighbourhood—number of reviews written by users in your Neighbourhood who aren’t your Neighbours

Neighbours are 411.ca users you’d like to keep in touch with. You’ll receive your Neighbours’ Update Status posts—such as when they’ve reviewed a business—in your news feed, and your Neighbours will receive yours. To make a 411.ca user your Neighbour, find the individual using the Person search, then click Add to Neighbours. A request will then be sent to that user. If the user accepts the Neighbour request, the two of you will become Neighbours. This is an excellent option to share reviews with friends and family.

If you’d like to receive the status updates of a 411.ca user but don’t want the person to receive yours, you find the individual using the Person search and then click Add to Neighbourhood. When you choose this option, you are not required to get the person’s permission. This is a great option to follow a 411.ca user with fantastic business reviews.

Glad you asked. First, make sure you’re logged into your account. Next, click your name in the top right hand corner. That’ll ensure you’re on your News Feed page. On the left hand side of the page, click Invite friends.

You’re now in our Invite friends wizard (not the Harry Potter kind, but the type that takes you step-by-step through a process). Pick one of the four ways to choose friends.

Note: If you go with one of the first two options, you may be asked to sign into your Yahoo! or Facebook account and to give 411.ca permission to access your info. We won’t use your info for anything other than inviting your friends. Promise.

In Step 2, you’ll see a list of your friends. Make sure the boxes are checked beside people you want to invite. The more folks you invite, the more Points you get! Click Send Invites.

These are your businesses on 411.ca. To link businesses to your user account, please call toll-free 1-866-411-4411, 8AM TO 8PM EST, Monday to Friday, and talk to a customer service representative.

These are businesses on 411.ca that you’re tracking. That means you receive their Updates. To add a business to My Favourite Businesses, click Add to Favourites next to a business’s name in search results and on its profile page.

Please contact one of our community managers at cm@411.ca.

Your privacy is very important to 411.ca. Your information will only be used in accordance with Terms and Conditions and Privacy Policy. Also as a 411.ca user you have the ability to control and choose your privacy settings under your account page. Click here for more information on the user account page.

Find the business using the search box, then click on Recommend this business? found beside the business’s name. You’ll get the choice of Yes, Depends, or No. You can then write a review, which must be at least 75 characters long.
Please note: You must create a 411.ca account in order to write reviews. Click here for more information on 411.ca accounts.

Only 411.ca account users can post reviews. Click here for more information on 411.ca accounts.

These icons let 411.ca account users rate the content of a review.
Please note: You must create a 411.ca account in order to rate reviews. Click here for more information on 411.ca accounts.

There isn’t a right or wrong way to write reviews. But here are some tips:
Have fun
If you enjoy writing your review, chances are people will enjoy reading it.
Include specific details
Use details to paint a picture (e.g. The coolest part was definitely the mechanical bull, which for a toonie bucks and snarls for a solid two minutes.)
Avoid exaggeration
It can be tempting to overstate the facts—especially when you’ve had a bad experience. But exaggeration quickly destroys your credibility with people who know the business you’ve reviewed.
Answer standard questions
Think of the common questions people ask about the type of business you’re reviewing and include the answers in your review. For example, restaurant goers want to know about the food, service, ambiance and price of a place.
Back it up
It’s fine to have strong opinions about a business. Just make sure you can support it with facts.
Share a bit of yourself
The meat of your review should be facts. But write-ups get their flavour from your personality. Make sure it shines through in your writing.

What you review is really up to you, from your favourite restaurant to the salon that gave you the worst haircut ever. Just make sure your review is based on first-hand experience.

If you’re logged in, you review appears instantly to 411.ca.

Of course! Just make sure you can back up your claims with facts and refrain from inappropriate comments.

Yes. Reviewers get an email notification when a business owner responds to one of their reviews.

No, but community managers can edit or remove reviews due to inappropriate comments.

Excellent question! First, log into your account. Click the name of your business under My Business in the bottom left of the page. Click Get Reviews in the menu on the left.

You’re now on the starting page to request reviews. Click Get started now!

Next, pick one of five ways to select customers who will be asked for a review. For example, you can pick from your Facebook friends or your Neighbours on 411.ca. If you’d rather type each email address, click Enter email addresses of friends.

(Note: If you choose the second or third option, you may be asked to sign into your Yahoo! or Facebook account and to give 411.ca permission to access your info. We won’t use your info for anything other than requesting reviews. Promise.)

Confirm the boxes are checked beside customers who’ll get the request.

You’ll now see how the email looks. To include a personal note, write your message in the box. Click Request my reviews at the very bottom of the page.

Voila, you’re done. To start the process again, click Get more reviews. If you want to change when you’re notified of a review, click the (change this) link.

After you write a review, check the Facebook, Twitter and/or Google Buzz logo at the bottom of the review text box, before you click Comment.
Please note: Your Facebook, Twitter and/or Google Buzz accounts must be linked to your 411.ca account in order for you to have the option to publish reviews to Facebook, Twitter or Google Buzz.

To publish your 411.ca reviews to your Facebook, Twitter and Google Buzz, your 411.ca account must be linked to your Facebook, Twitter or Google account. To link them, login to 411.ca by choosing the option to login using your Facebook, Twitter or Google account, then follow the instructions to give 411.ca permission to access the account.
If you’re already logged in, you can add links between your 411.ca account and your Facebook, Twitter and Google Buzz accounts through the Login Settings page.
Once your 411.ca account is linked to Facebook, Twitter or Google Buzz, you’ll have the option to publish your review simultaneously on 411.ca and Facebook, Twitter and/or Google Buzz. Just check the Facebook, Twitter and/or Google logos at the bottom of the review text box, before you click Comment.

Influence Points are rewards for contributing to the 411.ca community. You get them by:

• Writing reviews—answer the question Recommend this business? with Yes, Depends or No to start a review. (Write at least 75 characters and post away!)
• Rating reviews—click the Thumb Up or Thumb Down symbol beside a review. (This means you like or dislike the review, not the business.)
• Adding a business that’s not on 411.ca—click Add Listing at the very bottom of every page on the website. Then Fill out the form. (The more you complete, the more Influence Points you’ll get!)
• Editing a business’s information to fill in blanks or fix mistakes—on a business’s profile page, click the Edit Business Info link at the top of the page or the [Edit] button beside each field.

Influence Points allow you to graduate to higher Levels, which elevates your standing in the 411.ca community. Your Influence Points also let you earn special Titles, which you can make part of your user name, and advance to higher Levels within categories. For information on the Influence Stats page, click here.

The Influence Stats page shows your status and statistics as a reviewer on 411.ca.

Your Level measures your contribution to the 411.ca community from writing reviews.

Your Influence Points get assigned to categories based on the type of business you review. Your Rank within a category is determined by your Influence Points compared to others’ Influence Points in that category. The more Influence Points you have in the category; the higher your ranking.
Your Rank within a category is calculated nationally and by city or town of businesses you’ve reviewed. To see your category Rank within a in a town or city, click on the category name.

Titles are rewards for earning a certain number of Influence Points in a category. You receive your first Title in a category after 100 Influence Points and a second more prestigious Title after 300 Influence Points.

Reviews—number of reviews you’ve written
Thumbs Up—number of Thumbs Up ratings you’ve received for your reviews
Thumbs Down—number of Thumbs Down ratings you’ve received for your reviews
Reviews by Neighbours—number of reviews written by your Neighbours
Reviews by Neighbourhood—number of reviews written by users in your Neighbourhood who aren’t your Neighbours

Click the Add Listing link at the bottom of the page. Fill out as many details as you can in the Contact Information, Description and Information tabs. The more you enter, the more Influence Points you’ll get!

Note: Click Submit before switching tabs.

On the business’s profile page, click Edit Business Info to change multiple parts of the listing. Click [Edit] to change specific parts of the listing. The more information you edit, the more Influence Points you’ll get!

Note: Click Submit before switching tabs.

When you take ownership of your White Page listing, you can choose which personal information you’d like to make private and which you’d like to make public. You can also edit your information and build your online presence by adding photos, status updates and more.

Find your White Page listing using the search box. Make sure the Person tab is clicked. Click on your name from the list of names. Click on the link Take control of your White Page. You’ll be asked to enter security words. Next, you’ll receive an automated phone call and be prompted for a PIN, which will be on your screen. You’ll then need to log into your 411.ca account, if you’re not already logged in. If you don’t have a 411.ca account, you’ll need to create one.

Please call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday, and talk to a customer service representative.

The PIN is a security measure to ensure a person does not take control of another person’s White Page listing.

Since sending a PIN through an automated telephone call is part of the process, you will not be able to take control of your White Page listing.

A Reverse Lookup tells you who a phone number belongs to. That could be a person or business. To do a Reverse Lookup, find the search box at the top of the page. Next, make sure the Reverse Lookup tab has been selected. (If it is, it will be darker in colour than the Business and Person tabs). In the white text box, enter a phone number (e.g. 4165551212, (416) 555-1212, 416-555-1212).

We get listing information from a variety of publicly available information sources and third-party data suppliers. We also get information from users, who can add and edit their personal and business listings, as well as write reviews.

We get listing information from a variety of publicly available information sources and third-party data suppliers. Creating an account with 411.ca allows you to verify your phone numbers and Take control of your White Page. From there you can choose which personal information you’d like to make private and which you’d like to make public.

Your privacy is very important to 411.ca. Your information will only be used in accordance with Terms and Conditions and Privacy Policy. Also as a 411.ca user you have the ability to control and choose your privacy settings under your account page. Click here for more information on the user account page.

Click here or on the Login link in the top right corner of the homepage. Click Forgot your password? in the bottom left corner of the screen, then enter the email address you used to sign up. We’ll send you an email with instructions on how to reset your password.

Enter the e-mail address you used to sign up. We’ll then send you an e-mail with instructions on how to reset your password.

After you login to your 411.ca account, click Login Settings, then click Change your 411 password.

If you are logged into the 411.ca site with your Facebook account, to change your account password you can click "Login Settings" on your account page, and then click "Change Your Facebook Password". From here you must follow the password recovery process outlined by Facebook.

If you are logged into the 411.ca site with your Twitter account, to change your account password you can click "Login Settings" on your account page, and then click "Change Your Twitter Password". From here you must follow the password recovery process outlined by Twitter.

If you are logged into the 411.ca site with your Google account, to change your account password you can click "Login Settings" on your account page, and then click "Change Your Google Password". From here you must follow the password recovery process outlined by Google.

Please call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday, and talk to a customer service representative.

Every year, 12 million Canadians visit 411.ca to find restaurants, stores and other businesses. And these people are looking to make a purchase. A business listing on 411.ca lets you attract these customers.
To get a FREE 411.ca business listing, click here.

To get a business listing on 411.ca, you just need to provide basic details on your business and a contact person. We’ll call within two business days to verify your information. If we haven’t contacted you within that period, please call toll-free 1-866-411-4411, between 9AM and 6PM EST, and talk to a sales representative. Once we confirm those details, your listing will immediately appear on 411.ca with an Owner Verified stamp.
To get a FREE 411.ca business listing, click here.

Owner Verified means we have confirmed the details of a business with the owner over the phone. This ensures business listings are accurate for our search users. A business with an Owner Verified stamp will be ranked higher in search results than those without one, for 90 days after completing the Owner Verified process. To get your business Owner Verified, click here.

Business listings on 411.ca are free. To get yours now, click here.

We verify the details of businesses to ensure that the person who controls a business listing is actually the owner. We also verify details to give accurate information for our search users.

• Phone number

• Address

• Hours of operation

• Website address

• Company logo

• Photos

• E-mail address

• Categories

• Features

• Description of your business

• News updates

• Parking availability

• Payment options

• Languages spoken

• Brands and manufacturers offered

• Certifications and associations

• Accessibility

• QR code

• Map

A business’s ranking in search results depends on how well the business’s name, location, category and other details match the words used in a search. Businesses with a 411.ca advertising plan will appear higher in rankings than those without one.
We offer multiple, cost-effective plans that will rank your business higher than your competitors. For details, please call toll-free 1-866-411-4411, 9AM and 6PM EST, Monday to Friday, and talk to a sales representative.

A QR code is a special type of bar code. While standard bar codes contain just a product’s identification number, QR codes can hold a business’s entire contact information or instructions to automatically open your phone’s web browser and send you to a company website. (The QR in QR code stands for Quick Response.)
The QR codes on 411.ca contain a business’s contact information. When you activate it, using a QR reader installed on your mobile phone, the business’s contact information gets stored on your phone. We supply QR codes for businesses on 411.ca at no charge.
To get the free ScanLife QR code reader from ScanLife:

• Go to getscanlife.com on your mobile browser

• Follow the instructions to download the App

• Launch ScanLife

• Point your phone’s camera at the QR code so the code appears in the middle of your phone’s screen.

• Hold your phone at that position until the business’s contact details appear on your phone’s screen.

If you’re not logged into your account, Login by clicking the Login link at the top right hand corner of the 411.ca homepage.
On your account page, on the left hand side, you should see a section called My Businesses. Click the name of your business under that heading.
You will be taken to the Advertiser Centre page of your business. On the left hand side of the page, click Profile Management. Click the tabs at the top of the Profile Management page to edit different parts of your business listing.
Click on your business’s name in the heading of the Profile Management section to view your listing.

Changes appear instantly.

Changes are free.

If you’re not logged into your account, Login by clicking the Login link at the top right hand corner of the 411.ca homepage
On your account page, on the left hand side, you should see a section called My Businesses. Click on the name of your business under that heading.
You will be taken to the Advertiser Centre page of your business. On the left hand side of the page, click on the Profile Management link.
Click on the Photos tab. Click on the Add photo link.
The first image you upload will appear next to your business listing.

Please call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday, and talk to a customer service representative.

Please call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday, and talk to a customer service representative.
For security reasons, you’ll need to send an e-mail to help@411.ca with the following info:

• Your name

• Name of your business

• Phone number of your business

• Reason you wish to delist your business from 411.ca

After we verify your request, it takes about 3 business days to remove your business listing from 411.ca.

Advertising plans on 411.ca improve your ranking in search results. This increases the chances customers will see and click on your business, boosting your number of leads.

We offer multiple, cost-effective plans that will rank your business higher than your competitors. For details, please call toll-free 1-866-411-4411, 9AM and 6PM EST, Monday to Friday, and talk to a sales representative.

Please call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday, and talk to a customer service representative.

The Advertiser Centre is a section in the website, where business owners can:

• edit their business listing

• see statistics on how many people have viewed and clicked their listing

• track and respond customer reviews

• post news on their businesses

• view their public business listing

The Dashboard is a way to post news to your public business listing. These appear under Updates in your listing. This tool is perfect for letting customers know about special promotions, events and new products and services.

Listing Statistics show your Impressions—the times your business name has appeared to users on 411.ca—and Clicks—the number of times people have interacted with your business listing—for example, clicking on the name of your business in search results or the icon for your phone number.

Click the From and To dates, use the calendar to select your new starting and ending dates, then click Submit.

Yes, simply left click on the Listing Statistics graph at your desired start date, drag the mouse to the right to your desired end date, then release the mouse button. You can zoom out by clicking Reset zoom on the graph.

Query refers to the search terms used when your business listing appeared in search results.
Rank is the average rank of your business listing in search results, for a given query.
Impressions are the number of times your business listing appeared in search results, for a given query.
Clicks are the number of times people interacted with your business listing by clicking on elements of it, for a given query.
CTR is an acronym for Click Through Rate and refers to the percentage of impressions that lead to a click.

The time period is between the start and end dates at the top of the page.

Show—visitor saw your business’s name
Profile—visitor saw your business’s profile page
Histogram—visitor moved the mouse over the graph showing a business’s collection of Yes, Depends and No responses to the question, Recommend this business?
Call—visitor clicked on the QR code for your business
Picture—visitor viewed your business’s picture
Favourited—visitor added your business to a list of Favourite Businesses
Map—visitor clicked on your business’s map
Directions—visitor clicked on the directions for your business
Redirect—visitor clicked your business’s website link

On the Listing Statistics page, click Settings beside Your Data at the top of the page, select Never or Always from the drop-down menu and then click the Save changes button.

The 411.ca website analyzes the words in business reviews on 411.ca and other sources and then categorizes them as Good, Neutral or Bad. A Good review gets a score of 1. A Bad review gets a -1. A Neutral gets a 0.
The Sentiment Analysis graph plots these scores over time.

Profile Management is where you make changes to your business listing.
For details on how to change your business listing, click here.

411 Radar is a tool to track and respond to customer reviews of your business.
To see reviews for your business, click the Reviews tab at the top. You can view just Good, Neutral or Bad reviews by clicking those words beside Show. You can also see reviews that contain a specific word by typing that word into the white search box.
The 411.ca website analyzes the words in business reviews on 411.ca and other sources and then categorizes each review as Good, Neutral, or Bad.
To respond to a customer review, click the Reply link found at the end of each review.

Listing Statistics show your Impressions—the times your business name has appeared to users on 411.ca—and Clicks—the number of times people have interacted with your business listing—for example, clicking on the name of your business in search results or the icon for your phone number.

Click the From and To dates, use the calendar to select your new starting and ending dates, then click Submit.

Yes, simply left click on the Listing Statistics graph at your desired start date, drag the mouse to the right to your desired end date, then release the mouse button. You can zoom out by clicking Reset zoom on the graph.

Query refers to the search terms used when your business listing appeared in search results.
Rank is the average rank of your business listing in search results, for a given query.
Impressions are the number of times your business listing appeared in search results, for a given query.
Clicks are the number of times people interacted with your business listing by clicking on elements of it, for a given query.
CTR is an acronym for Click Through Rate and refers to the percentage of impressions that lead to a click.

The time period is between the start and end dates at the top of the page.

Click the Time tab on the table at the bottom of the Listing Statistics page.

Show—visitor saw your business’s name
Profile—visitor saw your business’s profile page
Histogram—visitor moved the mouse over the graph showing a business’s collection of Yes, Depends and No responses to the question, Recommend this business?
Call—visitor clicked on the QR code for your business
Picture—visitor viewed your business’s picture
Favourited—visitor added your business to a list of Favourite Businesses
Map—visitor clicked on your business’s map
Directions—visitor clicked on the directions for your business
Redirect—visitor clicked your business’s website link

On the Listing Statistics page, click Settings beside Your Data at the top of the page, select Never or Always from the drop-down menu and then click the Save changes button.

The 411.ca website analyzes the words in business reviews on 411.ca and other sources and then categorizes them as Good, Neutral or Bad. A Good review gets a score of 1. A Bad review gets a -1. A Neutral gets a 0.
The Sentiment Analysis graph plots these scores over time.

411 Radar is a tool to track and respond to customer reviews of your business.
To see reviews for your business, click the Reviews tab at the top. You can view just Good, Neutral or Bad reviews by clicking those words beside Show. You can also see reviews that contain a specific word by typing that word into the white search box.
The 411.ca website analyzes the words in business reviews on 411.ca and other sources and then categorizes each review as Good, Neutral, or Bad.
To respond to a customer review, click the Reply link found at the end of each review.

We changed the categories to help our users and our advertisers. Our new categories make 411.ca search results more relevant for users; better search results generate better leads for businesses on 411.ca.

We reduced the number of categories to 3,000 from about 12,000. We also re-named many categories to better match words our research shows are commonly used by 411.ca users.

We took all of the old 411.ca categories and slotted them under the new ones. We then changed your business’s category or categories accordingly.

Please call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday, and talk to your OAC.

Please call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday, and talk to your OAC.

Please call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday, and talk to your OAC.

In 2010, approximately 12 million people used 411.ca. That’s nearly half of Canadian Internet users.

Absolutely! With the exception of features available to our paid advertisers and business customers, the use of the site is free.

The new 411.ca is the fastest and easiest way to Get the 411 on people and businesses in their neighbourhood. If you’re a business owner, the new website will help you reach more customers who are looking to make a purchase, as well as easily update your profile and see listing statistics on your business listing.

For starters, search results are faster and more relevant. We’ve added the option to find businesses close to a specific location, such as your home, office or where you are right now.
Reviews are also a new feature. Users can rave about their favourite new restaurant or critique a store with terrible service—and instantly share their reviews with friends and family. Business owners can’t edit or remove comments, but they have tools to track reviews and instantly respond to them.
Whether you’re a business owners, search user or avid reviewer, there are options to quickly build a professional online presence on 411.ca.

We’ll constantly improve the 411.ca experience. New features are on the way. Stay tuned.

Please e-mail our 411.ca community managers at cm@411.ca.

No. The information on our website is copyrighted and cannot be used for list-generation purposes.

Our preferred payment method is by Visa, Master Card, or Amex, though we also accept payment by cheque and pre-authorized payments.

We do not currently have agreements with any banks to accept payments on our behalf. Our payment options are credit card or cheque.

We accept monthly, quarterly, semi-annual and annual payments.

Please make cheques payable to 411 Local Search Corp and mail them to 1200 Eglinton Avenue East, Suite 200, Toronto, ON, M3C 1H9. This information is also on your invoice.

Yes, as long as Canada Post can deliver to your billing address.

411 Local Search Corp. does not mail monthly receipts for credit card or preapproved payments. These payments are documented on your monthly statements from your credit card company. However, we will honour special requests if your business requires it. Please call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday, and talk to a customer service representative.

411 Local Search Corp. sends invoices by postal mail, however, we will honour special requests (e-mail, fax). Please call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday, and talk to a customer service representative.

Please call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday, and talk your OAC and ask to speak to the Accounting Department. Alternately, e-mail help@411.ca and type Billing Inquiry in the subject line.

To talk to a customer service representative, call toll-free 1-866-411-4411, 8AM to 8PM EST, Monday to Friday.
To talk to a sales representative, call toll-free 1-866-411-4411, 9AM to 6PM EST, Monday to Friday.
To reach one of community manager, e-mail cm@411.ca.